
Since the first contact and until the acquisition and post -acquisition, Microsoft Dynamics CRM offers an accurate image of the customers, being a very useful instrument that establishes closer relationships with the customers and enhances the activity profitability.
Microsoft Dynamics CRM offers for the marketing, sale, and customer services business process management:
- Good integration with Microsoft Office and Office Outlook systems
- Fast and effective access to data
- Custom work space
- Service calendar
- Powerful reporting and analysis instruments
- Support for different types of mobile applications
The main benefits from using Microsoft Dynamics CRM are:
- Extensive use of MS Office and MS Outlook for all activities related to marketing, sales, and customer’s services
- Understanding and analysis of information pertaining the customers
- Enhanced security of customers’ reference data
- Easy to use and easy to adopt
- Scalability. It increases according to the evolution of the organization
- Fax function. It receives and transmits faxes, without the need of a physical fax.
- Easy maintenance
- May be customized to meet the specific requirements of different-scopes organizations
- Easy migration of existing contact data
The advantages of the partnership with CS Vision team upon the implementation of a CRM instrument, such as Microsoft Dynamics CRM:
- Experience in the implementation of Microsoft solutions
- Microsoft Certified Gold Partner (Enterprise Content Management and ISV)
- Certifications: ISO 9001, 14001, 18001, 27001
- Use the most of the functionalities and ability to develop new modules